Customer and Product Support
Goldak has provided innovative and breakthrough underground locating solutions for nearly 80 years. Our products and technology have helped shape the industry, however it has been our leadership in support of our current and future customers that has helped make us truly successful. We continue to share our knowledge and support the underground locating community through a series of support options and solutions.
1) Application Support: If you have questions about the type of equipment you will need for your specific type of location or the application that you will face most, we will help you select/determine the most effective locating device for you.
2) NEW Product Support: When you purchase a piece of equipment from Goldak you receive a detailed owner’s manual, however if you have additional questions or would like more instruction on use/techniques, please contact us we will be happy to answer your questions.
3) Tech-Support: Have a technical question on a piece of Goldak locating equipment, (old or new) or need information on a specific application or location requirement, call us or fill out the tech-support form (link here) and we will help you with your questions.
Service and support has been a large part of our business since our beginning.
Our commitment to providing quality products and excellent customer service has helped us grow and has helped our customers in their day to day business.
If you have a Goldak product that you would like to have serviced: please click on the link below, fill out the required fields and forward your equipment to:
Goldak Repair Department
15835 Monte St. Unit 104
Sylmar, CA 91342
If you have a new and undamaged product to return, it must be returned within 30 days of purchase or it will be subject to a minimum 20% restocking fee. If item is undamaged and returned within 30 days of purchase, shipping charges will be deducted from the original purchase price.